Thor Fiber Inc. Return Policy - 30 Days Return No Hassle Guarantee

At Thor Fiber Inc., we are committed to ensuring your satisfaction with every purchase.
Our no-hassle return policy is designed to make your experience as smooth and straightforward as possible.

Return Period

You have 30 days from the date of purchase to return any product for a full refund.
In some cases, we may extend the 30-day return period upon request, if an evaluation requires additional time.

Conditions for Return

Products must be returned in their original packaging and in "new condition."

RMA Number

To initiate a return, please send a request email to [email protected]. We will issue an RMA (Return Merchandise Authorization) number and provide shipping instructions upon receiving your request.

Shipping Costs

The cost of shipping the unit back to us is the responsibility of the customer. We are not responsible for return shipping costs.

Restocking Fee

If the returned item is not in its original condition (e.g., damaged, scratched, or missing original packaging), we reserve the right to impose a restocking fee of up to 25%.

Return Information

While we do not require a reason for your return, we kindly ask that you provide it. If the return is due to issues with the equipment, your feedback will help us improve our products. This request does not affect the return terms policy.

Process

1. Request an RMA number by emailing [email protected].
2. Provide a reason for the return, if possible. This helps us improve our products but does not affect the return terms policy.
3. Follow the provided shipping instructions to return the product.
4. Ensure the product is in its original packaging and in "new condition."
5. Ship the product back to us within 30 days of receipt, unless an extension is granted.

Refunds

Once we receive and inspect the returned product, we will process a full refund to the original method of payment.
For any questions or to start a return, please contact our customer service team att 800-521-8467 Ext 3

Thank you for choosing Thor Fiber Inc.