Thor Fiber Inc. Shipping Policy

Welcome to Thor Fiber Inc.'s Shipping Policy page. Please review the following information carefully to understand how we handle shipping for orders placed through our online store.

Shipping Methods and Options

We offer several shipping options to ensure your order arrives when you need it. Our primary shipping carrier is UPS, but you may also choose other carriers at checkout.

UPS Shipping Options:

- Ground (5-7 business days)
- 2-Day Shipping
- 3-Day Select
- Next Day Air (Overnight)

Alternative Shipping Providers:

We also offer shipping via FedEx and DHL for international or special delivery needs.
If you have a preferred shipping provider, you may also select the option to use your own carrier account at checkout.

Free Shipping

We are pleased to offer free Ground shipping on all online purchases within the continental United States. Please note that free shipping does not apply to expedited shipping options or international deliveries.

Shipping Charges

Shipping charges are calculated based on the destination, weight, and size of the order. These charges will be displayed at checkout once you enter your shipping details.

Order Processing Time

All orders are processed within 1-2 business days. Orders placed after 3:00 PM EST will be processed the following business day. Please note that our shipping times exclude weekends and holidays.

International Shipping

We currently ship internationally to select countries. Shipping costs and delivery times for international orders vary depending on the destination. Any applicable customs duties, taxes, or fees are the responsibility of the customer.

Tracking Your Order

Once your order is processed and shipped, you will receive an email notification containing your tracking number. You can use this tracking number to monitor your shipment's progress directly on the carrier's website.

Shipping Restrictions

Please note that we are unable to ship to P.O. Boxes or military APO/FPO addresses using standard shipping methods. For special accommodations, please contact our customer service team.

Damaged or Lost Packages

In the event your package arrives damaged or is lost in transit, please contact us immediately at Customer Service Contact 800-5218467 ext 3 so we can assist you with a resolution.

Questions About Your Order?

If you have any questions or concerns regarding shipping, please don't hesitate to reach out to our customer support team at Customer Service Contact 800-5218467 ext 3 or email [email protected]

Thank you for choosing Thor Fiber Inc.!